Shipping Policy

We ship items out as soon as we get them from the sellers, but this will not be the same day as your order. In general, you will receive your item within the chosen shipping timeframe. If you have any questions about the lead time on a specific item, please contact us with your questions.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your Spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

Important notes:

  1. If the shipment arrived in your destination and there is no response from you, then your shipment will be returned back to the origin destination. In this case, we will only refund you the product cost (and customs charges if applicable). Shipping charges will be non- refundable.
  2. After receiving the shipment, if you find any product is missing then you will have 3 days to inform us. In case, if you didn’t receive your order within 60 days from purchase date, please contact us immediately. We might not accept the concern if received beyond this time frame.
  3. In the unlikely event, if there are chances that shipment can be returned back to the origin due to incomplete documents from the consignee, then we may refund you the product cost only.

Cancellation guidelines:

Cancelling your order for any personal reason, in that case:

If the shipment has been created/processed: Partial shipping fees will be deducted and rest of the amount will be refunded.

If the shipment has not been created/ processed by the seller: Full refund will be processed.

Note: If the shipment left for your destination, we cannot cancel your order.

In rare cases, delivery may take longer due to:

  • Bad weather
  • Flight delays
  • National holidays or Festivals
  • Customs clearance procedures
  • Other unforeseen circumstances

If you think your order is delayed, please feel free to contact us at customercare@pionie.com.