Return/Exchange Policy

We want you to be completely happy with your purchase! That's why we guarantee all our products are accurately described, and free from defects. If you receive an item that doesn't meet these standards, we'll offer a full refund or replacement.

Hassle-Free Returns - 15 Days

You have 15 days from the date you receive your order to return an item. We've made the return process simple and convenient:

• Free Return Pickup (in most areas): When you submit a return request, you'll see if a free pickup is available at your location.
• Self-Ship Returns: If free pickup isn't available, we'll credit your shipping costs back to you, as long as the return meets our policy. Just email us a copy of your return receipt for verification.

What Can't Be Returned?

• Items that have been worn, washed, or have had labels or tags removed.
• Gift cards and downloadable products (e.g., software, e-books, online courses).
• Bodysuits and swimsuits without the original hygienic liner intact.
• Panties, Pantyhose, and lingerie sets that include a panty.
• Digital delivery products (e.g., software downloads, subscriptions, e-books, online courses).

Exchanges:

Exchanges for a different size or colour are welcome! If your desired item is unavailable, we'll process a refund.

We're here to help! If you have any questions about our return policy, please don't hesitate to contact us at customercare@pionie.com.